Price increases
“The price went up every year and nobody ever queried it.”
Illustrative — written by Cloudtract to explain a pattern, not a customer story.
What it cost
An indexation clause allowed an annual uplift. Four years of compounding later, the line item no longer resembled the deal that was signed.
What should have happened
Index clauses are normal. Unnoticed index clauses are expensive. Each uplift should be checked against what the clause actually permits.
Cleo compares the invoiced amount with the agreed amount and the clause that governs it, and flags the difference as something to question — before the next cycle, not after it.
Cleo provides contract information and operational guidance based on the documents available in Cloudtract. This is not legal advice. For material legal decisions, consult a qualified legal professional.