Forgotten subscriptions
“We paid for it for 17 months. Nobody was using it.”
Illustrative — written by Cloudtract to explain a pattern, not a customer story.
What it cost
The subscription owner had left the company. The agreement renewed automatically, and the invoices kept getting approved.
What should have happened
Ownership of a subscription should transfer the day someone leaves, together with the next decision date and the notice period.
Ownership should never disappear when an employee leaves. Cloudtract keeps the subscription, the accountable owner and the next decision date connected.
Cleo provides contract information and operational guidance based on the documents available in Cloudtract. This is not legal advice. For material legal decisions, consult a qualified legal professional.